If you have installed a WiFi internet network at work or at home, you are probably familiar with the term ISP or Internet Service Provider. It’s basically referring to the company or service provider that can offer internet access to their clients or users. if you want to learn more about the function of Internet Service Provider (and how it works), then read on.

The Function of the ISP

The main function of the Internet Service Provider is to provide (and serve) internet access. However, the main function isn’t only limited to that area because they can also offer other services. When they want to expand their information distribution widely, they can provide more functions and services. So, what are the main functions of the Internet Service Provider?

1. To make it easier for online-based business people when they want to sell their products in various social media platforms or in e-commerce. With this service, they can make the sales go quicker. Through online sales, they can save a lot of operational costs because these businesses people don’t have to spend a lot of money. They don’t have to own or rent any offline store.
2. To provide easiness and flexibility to users when they want to access the internet based on their internet data. For example, provider A has provided 5GB of internet data service for accessing social media. Users know their own limits and they can make adjustments based on their own requirements when it comes to surfing the net. By knowing their limit, they can make adjustment to their needs.
3. To act as the connector between users when they are looking for information that they need, and they can do it on the world wide web-based internet.

   To provide internet access, in the form of WiFi (wireless internet depending on the strength of the signal) and also in the form of dial-up system (cable phone network functioning as the internet distributor).

4. To offer internet network security and protection. After all, the internet is vulnerable to virus and other types of digital attacks, so it’s only logical that these ISP providers can provide smooth protection for the users. They generally provide antivirus as preventive measurement when there are network disruptions.
5. To help each user when they are doing long distance communication, whether it’s through email, videocall, or through phone call.

How the Internet Service Provider Works

Before deciding on a specific provider, it would be better if you understand how this internet provider works. It’s pretty simple because they depend on users who send out requests for connection and access.

Provider would perform a routing of their network to the users’ devices, which can be in the form of laptops, phones, modem, or access point. Once the network routing completes, users can access the internet. Depending on each of their requirements, they can access it smoothly without having to worry about any obstruction or interference.

That’s the general facts about ISP’s function and how the system works.

The internet has a very crucial role in helping modern men do their activities. That’s why we have a new term today: the IoT. It’s the short for Internet of Things. The existence of IoT in this digital transformation era is highly required by businesses, especially businesses in different industrial sectors. So, what are Internet of Things of Things facts that you should know?

IoT

Internet of Things refers to a new technology where an object can be connected to others and do activities (such as data transfer) through the provided connections without the need of third party involvement (like humans or computers) to fully function properly. This term was first introduced by Kevin Ashton, an English tech expert.

He described that this Internet of Things technology can be considered as the eyes and ears of the computers. Through Internet of Things (and its concept), other technologies, such as sensors or software, can execute difficult and sophisticated processes while still being connected to the internet.

The Elements Forming Internet of Things Ecosystem

To create the proper ecosystem for Internet of Things, we need more than just smart devices and equipment. We also need other supporting elements which play crucial role in making the ecosystem work and operate.

Connectivity

The first element would be the connectivity or the relays among networks. In Internet of Things alone, there is a possibility that we can set up a new network. The network is especially designed and created to be made by the Internet of Things devices.

Sensors

The second important element is the sensors. This would be a determining element that differentiates the machines (from Internet of Things) from other sophisticated machines. With the sensors, machines would be able to determine which instrument can convert the passive nature of IoT machines to the active (and more integrated) machines.

AI

Known as Artificial Intelligence, this term has spoken volumes of what it’s all about. This is a man-made artificial intelligence technology that can be implemented or programmed into machines so that those machines can think and act like the real humans. There are several branches of the AI. One of which is Machine Learning.

In Internet of Things, almost all machines and devices can be smart machines. That’s why Internet of Things has a very strong impact and influence to human lives entirely. As a part of the Internet of Things, AI has the main function to develop and design algorithm, collect data, and also install network.

How Internet of Things Works

This is how the Internet of Things works: This system makes use of programming instructions. Each command can create interactions and connections to other (already connected) devices without any user intervention. In this stage, humans are only responsible for monitoring every device’s behavior and how the machines work when they are active.

It’s undeniable that IoT has a crucial role in this modern world. It’s not really surprising when this kind of technology is being applied to many industrial sectors in the world. In Indonesia alone, Cyberplus can help business to generate and manage energy resources properly when this Internet of Things technology is being applied.

Recently, 5g technology has become a hot topic of discussion among Indonesian people. Many are looking forward to the implementation of 5g, not a few are also guessing what exactly 5g technology is, or how it differs from its predecessors (4g, 3g, 2g, and 1g).

So what exactly is 5g technology like? Why should you use 5g? What are the benefits? What are the advantages and disadvantages? We will explore one by one the answers to questions that often arise when talking about this 5g technology.

What Exactly Is 5G Technology?

5G or Fifth Generation or Fifth Generation is a term for the improvement or evolution of cellular telecommunications, both in terms of technology and infrastructure. So in short, 5G in cellular telecommunications is an update from 4G which has been widely used and has become the current standard for cellular telecommunications.

For more details on the evolutionary stages of cellular telecommunications technology, you can read it directly from the official website of one of Indonesia’s major cellular operators at this link.

5G was developed as an answer to the need for a connection with a higher level than 4G, both in terms of speed, capacity, and stability.

Why Should We Switch to 5G?

Unlike when it was first developed, cellular telecommunications is currently not only used for two-way voice communication. Currently, in addition to voice calls, cellular telecommunications have been used for many purposes and activities. Examples include video calling, online gaming, data entry, teleconference, video conferencing, remote control of devices/vehicles, implementation of VR & AR, and much more.

Just like when 3G was developed to meet the need for public internet access, which at that time had not been able to be met by 2G. Or when telecommunications evolved from initially only supporting voice calls, then developed into video calls and finally brought 4G as the successor of 3G. Currently, 4G is considered to have begun to be unable to keep up with technological developments in the next few years. Therefore, 5G is being developed by many companies and developing countries as the successor of 4G.

What are the advantages and benefits of 5G?

5G offers many advantages and performance improvements over its predecessor, namely 4G. These improvements include:

• The higher data rate, improve data transmission between devices, which means internet access speed will also increase.
• Lower latency (nearly 1ms/millisecond), very important in some cases. Because the quality of latency will affect the accuracy of time in communication (data). High latency results in delays in data information or what is usually called delay. For example, if we control the vehicle remotely and there is a delay in data transmission, the result is that the vehicle that should have turned is still going straight.
• Connection Density above 4G, supports data traffic from many devices at the same time (simultaneously) with an estimate of up to 1 million devices per km².

Some examples of 5G utilization are AR/VR for Industry Maintenance, Smart Surveillance, Smart Building (Home / Office), Smart Factory, Remote Controlling Machinery, Remote Surgery, Drone Surveillance, Driving Automation, Smart Seaport, and many more.

What Are the Disadvantages of 5G?

Until now there has been no statement about the lack of 5G networks that are supported by valid evidence/facts. Some of the possibilities that can occur are as follows:

• With the increasing speed of data communication and internet access, smartphone users will tend to consume higher data packets than before.
• Equitable coverage of the 5G network area takes a long time.
• Devices from the previous generation do not necessarily support 5G networks as a whole.

When can 5G be Enjoyed by the Public?

Currently, there is only one operator that officially rolls out 5G networks in Indonesia, and the area served is also still very limited in a few locations/big cities.

However, unlike when 4G was first introduced to the public, not all users welcomed it enthusiastically, many persisted in using 3G. The 5G network is in great demand and eagerly awaited by many users in Indonesia.

Influence on Industry and Business

The implementation of 5G will certainly trigger a massive evolution in various industries and businesses, especially manufacturing and shipping companies. Automation of devices and machines will begin to be widely used and previous technologies will begin to be abandoned.

Then what about companies that have not been served by 5G networks? Dedicated internet services with fiberoptic media supported by WiFi 6 technology are still the solution.

High-speed dedicated internet services with fiberoptic media and supported by network redundancy are the backbone of the internet. Meanwhile, WiFi 6 is a medium of communication between devices and machines in a local network within the company.

At Cyberplus, we maintain high levels of service availability and uptime with redundancy across our network. We are also committed to maintaining the privacy and confidentiality of our customer data by implementing Clean Pipe Internet.

For more detailed information about our dedicated internet service, please contact us at sales@cyberplus.net.id

The internet has now become an inseparable part of daily life. Through the internet, we can do various things, such as knowing a news story, conducting transaction activities such as selling an item or buying an item, carrying out productivity activities such as writing, designing, and meeting entertainment needs such as watching a film.

The internet is a medium for you to be able to achieve your desires as previously stated. So you can do various things, then you need an internet network connection. Well, the purpose of your place to do things that you want can be called a website. There are so many websites that are on the internet according to their respective goals and functions.

So, the analogy is like you go to a house to be able to enjoy or access various things in the house. The owner of the house can be considered as a site owner or content creator. They will create a variety of content that you can enjoy when you come to visit their site. Both in a visual and audiovisual format.

Site owners certainly cannot build their sites. The existence of a server is a requirement so that the website can be built and enjoyed by the visitors later. This server is usually not built by the site owner. A site owner usually will lease a server to the server service providers.

There are so many types and differences in servers. Therefore, if you are a site owner, you must be able to determine and choose the type of server that is suitable and that you need according to your site. Some of the services that are often offered by server service providers for this problem are Co-Location, VPS, and Shared Web Hosting.

Co-Location is a service offered by server service providers to customers who need server reliability that is more than just an ordinary server. This service is perfect for the need for access to the server at any time with fairly fast bandwidth. Because of these needs, this service is more suitable for a large company that has business activities in the internet world. One of them that we can take for example
from customers who use this service is a company engaged in banking.
In this service, all matters relating will be given to the party offering services. Starting from the problem of renting a server, server maintenance, server security, until the technical part to overcome the technical problems experienced by the server used by the customer.

VPS is short for Virtual Private Server. This service is offered to customers who need dedicated servers that also come at an affordable price at the same time. It use a tough physical server to build a virtual server that will be distributed so that it can be accessed privately. With this sharing method, the server used by a user will be in full control of the user and will not be shared or used by other users simultaneously.

Shared web hosting is a server service by sharing the use of web hosting. Web hosting is used to host a website so the site can go online. Even so, this method is different from the two previous services. This service will be used simultaneously by other users who rent this server service. Like you rent a boarding house in one house. To be able to use various facilities in the house, then you and other residents live in the same house, using the same facilities, but with different room locations.

The difference between the three types of services also certainly affects the price of the services offered. Co-Location services will certainly be more expensive than VPS services. Likewise, VPS services will be more expensive than shared web hosting services. All of that is based on the quality of services offered.

This article contains a guideline to calculate the SLA (Service Level Agreement) or Service Quality Assurance from an internet service. Since the SLA is one factor that is generally considered before someone chooses an Internet Service Provider (ISP) to fulfill their needs.

Read Also: Practical Tips Choosing Your ISP / Internet Service Provider

So what is SLA? SLA is the same as to guarantee, instead, you can refer SLA as the guarantee itself. An SLA assures the uptime of your internet availability match with the agreed standards between the customer and the provider when the subscription contract is signed.

Generally, SLAs are not explained in detail in the product description or quotation letter attached by the service provider or salesperson. SLAs are only delivered as a percentage, so how do you convert this percentage into units that are easier to understand? The following is the simplest way to calculate it:

• The basic formula is: 24 hours * number of days in 1 month as 100%
• So if an ISP determines the amount of SLA at 100%, then the uptime they guarantee is 24/7. What’s the meaning of it? It means even if the internet service only interrupted for 10 minutes, the customer has the right to complain, and ask for restitution or compensation.
• How about 99%? Well, let’s count it. for example, if a month has 30 days, then 24 * 30 = 720 hours * 1% = 7 hours 20 minutes. It means in 1 month, the guaranteed uptime is 7 hours 20 minutes. Then If the downtime duration hasn’t exceeded 7 hours and 20 minutes, the customer still not eligible to receive compensation or restitution/compensation.
• And so on for other percentages, 98%, 97%, etc.

Meanwhile, the uptime that is not guaranteed is generally a periodic or routine downtime that can always occur every month and predictable for acceptable reasons. For example, the internet is interrupted for 1 hour for infrastructure maintenance activities.

Last but not least. For your additional information, in Cyberplus, our SLA is 99%

Each modern business needs a powerful internet connection to be effectively communicated with clients, customers, and employees. This is a key day to day to run most of the apps or software which has been used and decide how good you are when delivering your services. The connectivity is also important since the mentality is always active to take over and customer expectations to go online rising, the modern customer is no longer goes around 9 to 5 business hours and you can communicate and involved with business anytime, anywhere and they just expect that you can accommodate it.

So, its understandability that connectivity means different things for different businesses and anything start from hardware to software. You should know that network infrastructure and business processes will have some effects on what you have reached to date and the type of connectivity that they need as the future proof in your business plan. The smart customers in the technology field and they want a business equally. So, whether you were in the local store or online shops, your connectivity expectation will not be different.

Utilizing the cloud

We all know that the growth in cloud resource needs a fast speed connection to keep the users stay focused and always productive. The longer the response time from the outside resources, such as CRM programs, then the more clients lose focus and wasting time. Since the hosted app by cloud providers have jumped the hundredfold during the last five years, the company needs to improve their internet connections to maintain a quick response time so that it would stay productive.

Huge weight websites and emails

Any business owner knows that email becomes more visual for their businesses. Pictures or logos become a part of each message. A picture can replace 1000 words but most pictures need more bandwidth. Regardless, websites were filled up with photos, videos and high-resolution photo needs more bandwidth to see to avoid the longer load times. Video streaming will take more bandwidth. Some of them will see the speed when the employee or two clicks on the latest videos on youtube. But when talking about instructional video and music streaming or even online courses, your bandwidth will go quickly. One video may be okay, but ten videos of educational or business along with the dozen streaming music player can be soon slow to crawl as well.

The video conference improves productivity and lowering cost at the same time

Since each company looks to increase the business step by reducing the time and expense, then
video conference gains more popularity. Adding the lower cost of video conference available and the lure to push the buttons rather than book a flight for business meetings and it is very easy to understand why more businesses change to video conference every day. Since the images or pictures need more bandwidth rather than text, you will be sure that video streaming needs more internet bandwidth. Slow internet providers mean the bad meetings for you, but a high-speed internet service also means that you get better meetings and improve productivity.

Introducing business owner with VoIP

Voice over internet protocol (VoIP) has become the dominant player since a new technology will
replace the older land systems. There are so many good reasons to change to VoIP but its still focus is the internet speed. You should know that every VoIP conservation will need around 100k of bandwidth each second. If your company only has a handful of employees, it may not be an issue anymore. But, if you have 30 employees and 20 were on the phones at the same time, you need more upstream speeds on most business internet packages. Without the right speed connection, the data traffic, and call quality will suffer more.

Securing your important files

Nowadays, companies know that backing up important data sets off site business continuity and
disaster backup file, outside of basic file backups. The number of data for backup kept growing. If you just like most big companies, back up your data using slow internet connection will cause trouble, if they scheduled the backup will take overnight. Ensure that you can protect your valuable files and ensures that your business can continue.

Related Post : Practical Tips Choosing Your ISP / Internet Service Provider

From day to day, competition in the business world is also getting tougher. Companies are competing to produce the best products along with a good management system. This will be achieved if supported by a system and network of good corporate information technology. However, a good technology system is not enough. To be able to run optimally, this system has to get maintenance treatment. What are some important aspects of information technology that are maintained and their functions?

What needs to be maintained?
You need to understand that maintenance is one of the most important processes carried out. This is for the sake of the company’s information technology management that can continue to run well. Maintenance is a vital step. In the maintenance of the company’s technology system, several things will be checked, namely applications, networks, storage, services, desktop, wireless, voice, hosted applications, cloud services, Citrix, and company call centers.

Maintenance activities and processes
Maintenance of information technology systems means a process that aims to maintain and improve the adopted technology systems so it can be sustainable in their use. In the process of maintenance, to obtain optimal results, usually, there will be several activities or maintenance processes. Generally, there are 6 information technology maintenance process activities, namely, process implementation, problem analysis and modification, implementation modification, review of the maintenance process, system migration, and system retirement.
If examined deeper, each of these activities has the same maintenance phase or stages. Usually, each maintenance activity has 7 phases or steps in the process. The seven steps are starting from identification, classification, prioritization, and modification of problems, problem analysis, problem-solving system design, implementation design, system testing, system acceptance test, and the last is delivery of the system to all of the company technology networks.
These phases must be able to be done well, sequentially and thoroughly so that they produce the best results in important aspects of information technology that are maintained and their functions. If elaborated, phase 1 (identification, classification, prioritization, and problem modification) and phase 2 (analysis) is important to see where the main problems in the system are. This will make the maintenance process effective and not in vain (efficient). Phase 3 (design) will also depend on the exact results of phase 1 and phase 2. Therefore, this process must be carried out sequentially and thoroughly.
After the problem-solving design is created, the design must be implemented. The process of implementing the new design to overcome the problem of the system will run smoothly if the identification of the problem is correct (again, see phase 1). After being implemented, the maintenance results system will be tested first, before it is applied normally in the company.

Accepted techniques in the maintenance process
In the maintenance process, especially in software maintenance, 3 special techniques are applied so that the maintenance results are maximum. The 3 techniques are program comprehension, software re-engineering, and reverse engineering. Program comprehension is a technique that maximizes the software maintenance process in the coding aspect. The program or software will run with good coding. Therefore, this comprehension program will focus on the source code of the software. The result is that cognitive software will be read and can be used as a basis for creating new software.
The second technique is software re-engineering. This technique is more advanced than comprehension programs. This technique is done by modifying existing software by reversed engineered. So, in short, this technique is called engineering an engineering system. This technique is usually used if an error is found in the software or want to add new features to the software.
The third technique is reverse engineering. This technique is a technique that is more difficult to do than the two previous techniques. Reverse engineering is a maintenance process by restructuring existing information technology systems. So, there will be a total change and will be replaced by a new system. This technique is used if the system used is outdated or there is serious damage to the system. The new and up-to-date system will make all existing information technology functions go well and have good quality security.
Those are the important aspects of information technology that are maintained and their functions. You need to understand that maintenance is an activity that must be done. Times continue to move, technology continues to develop. Technological developments not only have positive effects but also negative things. To avoid negativity in the system and network information technology of your company, it’s good that the maintenance process should not be missed.

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